Services
1
Application Support and Administration
The people, processes, and technology to provide ongoing support and management of the Epic Clinical Information System and ancillary systems, to ensure the good working order of the applications and workflows to meet the clinical and administrative needs of Customer.
2
Infrastructure Management and Administration
The technical and operational processes to maintain the infrastructure of the primary and secondary data center – hardware, data storage, operating systems, networks and communications, and cyber security – to deliver consistent availability and performance of clinical and administrative applications.
3
Corporate Services
A set of administrative services that span across the region and support the delivery of the Clinical Information System and ancillary systems.
4
Vendor Management
​Management of the relationships, contracts and services of third-party vendors and suppliers that provide the underpinning agreements to the services provided by the operations team.
Strategic Directions
The services we provide are guided by the strategic directions that were endorsed by the member hospitals. The five strategic directions that guide the EO services and projects are shown below.
​Position the IT infrastructure to support growth and innovation with a commitment to standardization, scalability and security in order to navigate the complexities of the digital landscape and achieve sustained success
Transformational Leadership & Innovation​​
​​​​Enable effective collaboration within the healthcare sector that promotes coordination and integration of patient-centred services across the continuum of care
Integrated & Coordinated Healthcare Services​​​​
Strengthen the delivery of safe, high-quality patient care, and empower clinical research through the effective use of data analytics and digital tools
Clinical Excellence Through Technology & Analytics
Be a strategic and solution-oriented leader to drive and effect change in the provincial and national healthcare landscape
Scalable & Secure Digital Infrastructure
Lead a high-performing team that optimizes digital assets and investments to yield maximum value, efficiencies and communication for regional operations and the member hospitals
Optimal Capacity & Resource Management
Member Resources
If you are associated with one of our member hospitals, we invite you to visit the regional ENHANCE Ontario SharePoint site. Here, you will find a range of resources pertaining to our services. We encourage you to explore the site for valuable information and support.
We appreciate your ongoing partnership to provide exceptional care to over 1.5 million patients across the Central East Ontario region.